Packages are shipped via Top Level Jewelry’s partner logistics providers.
The processing time is approximately 4 business days.
The production time for regular jewelry is on average 10–15 business days.
Please note that delivery times may be extended during holidays.
If you order multiple items, you may receive more than one package and/or receive partial shipments first. This is to ensure you receive your items as quickly as possible and to avoid any potential customs clearance risks.
1. Tracking
1.1 All items are trackable. A tracking number will be provided within 24 hours after the package is shipped. Track: https://www.17track.net/en
1.2 If you have any questions regarding the tracking of a specific order, please contact us via WhatsApp at +86 137 2433 8618, and we will be happy to assist you.
2. Shipping Terms
2.1 Packages are shipped worldwide through our partner logistics providers. If a package is detained by Chinese customs, we will resend it free of charge.
2.2 If a package is confiscated by local customs, we will resend it at 50% of the original price. If you have purchased 5% insurance, we will resend it once free of charge.
3. Damaged Packages
3.1 If you receive a package that is damaged during transit, please record a video immediately and contact our customer service team via WhatsApp at +86 137 2433 861, and we will be happy to assist you.
Thank you very much for your support and understanding.
– Top Level Jewelry Team